Vol. 3 No. 4 – October 2000

Interesting Reading:
Articles, web sites, or books that I’ve found interesting.

• Barrier Bashing
  Intelligent KM
  - This is a great article on KM. Just read it, there really is not much need for me to provide an overview.
  http://www.intelligentkm.com/feature/06/feat1.shtml

• Up the (E)Organization!:
  Strategy & Business – Booz-Allen & Hamilton
  - This is an incredibly interesting article on redefining the organization in the “e” world. While the runaway eBusiness hype is coming down to earth, re-inventing organizations to be more connected is more relevant than ever. I know you will all find this paper to be very useful.
  http://www.strategy-business.com/strategy/00106/

• Smart Content
  Intelligent KM
  - This article points out the value of technology in enabling KM. It specifically addresses archiving information (referred to as knowledge by the author) and how organizations can address the issue of electronically archiving important organizational information.
  http://www.intelligentkm.com/feature/04/feat1.shtml

• Data vs. Knowledge
  Intelligent Enterprise
  - While I found this article interesting and informative, I also see a parallel to what went on several years back when “push” technology companies latched onto the KM term to describe their wares. The author talks about text and numbers in the context of KM, implying that data is knowledge. Let’s review a long standing definition that KM News has put forth about knowledge management – data in context = information, information in action, based on individual and organization experience and experiences = knowledge. KM isn’t about any specific technologies. Technology is an enabler of KM, not KM.
  http://www.intelligententerprise.com/000410/decision.shtml

• Know Who You Know
  Computerworld
  - This article discusses some research and a product in development that helps people keep track of their social network. We all have contact managers of some sort that provide details on people we know, have met, or have some sort of link to. The problem is that it’s generally stored in a way that doesn’t make it easy for us to make connections. If this tool that these AT&T Labs researchers are working on actually makes it into the real world, we may be able to more easily make those connections.
  http://www.computerworld.com/cwi/story/0,1199,NAV47_STO49373,00.html

• People Have To Come First
  Information Week
  - With the drop in the NASDAQ and the weekly news of “dot bombs” closing and downsizing, the tight labor market may be loosening. That doesn’t diminish the value of working hard to keep your employees happy. This article sums up nicely several ways that organizations can retain their most valuable asset – their employees.
  http://www.informationweek.com/802/02uwrw.htm

• Digital certificates are gaining ground in business
  InfoWorld
  - Why did I include an article on Digital Certificates in this KM newsletter? Well since I define KM as “connectedness”, a major issue in building KM systems is how to secure organizational knowledge and “know” who is using and accessing that organizational knowledge. With the enactment of the E-Sign legislation this past summer in the United States, digital certificates (signatures) will become much more relevant to KM. Digital Certificates don’t exist in a vacuum, and in a future edition of KM News I hope to highlight how Directory Services, XML, and other technologies can advance KM initiatives to a new level.
  http://www.infoworld.com/articles/tc/xml/00/10/16/001016tcdigcerts.xml

• Knowledge Management: Pumping Up the Corporate Brain
  CFO.com
  - It is interesting and encouraging to see KM being addressed in a magazine for senior financial executives. The article provides a glimpse into how one company, Bow Street views KM. While not everyone will agree with the Bow Street CFO’s “definition” of KM, I think it is important to say that the ultimate definition of KM is what the organization deems it to be.
  http://63.150.151.67/article/1,1874,0|83|AD|1094,00.html

Positions:

• AICPA, http://www.aicpa.org
• First Union Bank, http://www.firstunion.com
• inServe e-customer solution, http://www.inserve.com
• The Hunter Group, martha@hunts4u.com
• Tundo, sdaniel@tundo.com
• Concrete Media, hireme@concretemedia.com or http://www.concretemedia.com
• Ketchum, sharon.hubregsen@ketchum.com or http://www.ketchum.com
• Acunity, sthompson@acunity.com or http://www.acunity.com
• Jobs at TelTech, http://www.teltechkms.com/jobs

Job Sites:

• KnowledgeFarm, http://www.knowfarm.com/kjobs.html
• KnowMap, http://www.knowmap.com/jobs.htm
• Knowledge Jobs, http://www.knowledgejobs.com
• Enterprise Software Career Center, http://www.softwarejobs.com/erp.html
• @Brint, http://www.brint.com/km/ken/jobs.html

• 01/10/01 – 01/12/01 ASP North American World Forum, Orlando, FL http://www.icdevents.com
• 01/22/01 – 01/24/01 Corporate and e-Business Portals, San Francisco, CA http://www.portalsevent.com
• 01/29/01 – 01/31/01 The Executive Summit for IT Services and Support, Scottsdale, AZ http://www.influent.com
• 02/11/01 – 02/14/01 Braintrust International 2001, San Francisco, CA http://www.brain-trust.net

Braintrust International 2001
February 11-14, 2001 — San Francisco, CA, Hotel Nikko

Knowledge Management stars from industry, government, consulting, and technology providers will share their challenges and successes with you at the Institute for International Research’s 3rd Annual Knowledge Management Summit: Braintrust International 2001. You will learn from KM practitioners about developing a first-class KM program for your organization; effective strategies for implementing Communities of Practice and other KM programs; methods for creating and capturing knowledge in your corporate culture; and various technologies and architectures to support your KM initiatives. The first 50 people to register will receive a copy of keynote speaker Larry Prusak’s new book, In Good Company, so register today! Visit our website: www.brain-trust.net

• 03/04/01 – 03/06/01 E-Knowledge for Financial Service Summit, Tampa, FL http://www.ekmfinance.com
• 03/07/01 – 03/10/01 E-Business and the Knowledge Professional, Seattle WA http://www.scip.org/seattle
• 03/26/01 – 03/27/01 Information Highways 2001, Toronto, Canada http://www.informationhighways.net
• 03/28/01 – 03/30/01 Training and Knowledge Management: Moving Beyond Training, Las Vegas, NV http://www.gen21.com
• 03/29/01 – 03/30/01 Primary Research for Competitive Intelligence, New York, NY http://www.iir-ny.com
• 04/18/01 – 04/22/01 Knowledge Champions Institute, Arlington, VA www.sla-learning.org/kci2001
• 05/03/01 – 05/04/01 The 2001 Knowledge Management/Organizational Learning Conference, New York, NY http://www.conference-board.org/knowledge.htm

reef internetware from Reef (I)
- Reef Internetware claims to enable dynamic content, commerce, community, and coordination management for Internets, intranets, and extranets. Reef Internetware is designed to allow organizations to become more efficient in their business operations by allowing business process and content owners to maintain and administer applications using a simple browser interface.
http://www.reef.com

If you’ve seen or are using a cool and useful product that falls into the KM space (or close to it), let me know about it, I’ll include it here and you’ll get the credit for it.