Customer Conversations Are Changing

Friday, October 2nd, 2009

"The long-held notion that companies control the conversation is being challenged by social media." http://www.fastcompany.com/article/how-social-media-upending-enterprise I couldn't have said it better myself.  This statement is true for both internal and external customers.  Organizations will need to let go of the conversation and be willing to address their constituents in the method of ...

Posted in Articles, Business Intelligence, Collaboration, Culture, Federated Collaboration, Relationships, Trust, knowledge management | 1 Comment »

Retaining workers

Friday, January 2nd, 2009

Retaining mature workers key to holding off job shortages As I was reading this article (linked above) it struck me that the issues and tactics outlined to retaining mature workers really are the same that are needed to retain less mature (mature = older, less mature = younger). The five steps outlined ...

Posted in Articles, Culture, knowledge management | No Comments »

Personal health-care knowledge

Friday, June 13th, 2008

How do you go about managing your personal knowledge as it relates to your health?  Tough, isn't it.  You know what ailments you have or have had but how do you easily articulate that to your physician.  How can you really be an informed consumer of health care services when you ...

Posted in Articles, Information Management, Technology, Trust, Value Networks, knowledge management | No Comments »