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	<title>KM News™ &#187; Articles</title>
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	<description>Knowledge Management News™ is a an information repository dedicated to Knowledge, Content, Information, and Identity Management.</description>
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		<title>Customer Conversations Are Changing</title>
		<link>http://www.kmnews.com/2009/10/02/customer-conversations-are-changing/</link>
		<comments>http://www.kmnews.com/2009/10/02/customer-conversations-are-changing/#comments</comments>
		<pubDate>Fri, 02 Oct 2009 20:26:42 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Federated Collaboration]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Trust]]></category>
		<category><![CDATA[knowledge management]]></category>
		<category><![CDATA[Conversations]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Social Networks]]></category>

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&#8220;The long-held notion that companies control the conversation is being challenged by social media.&#8221;
http://www.fastcompany.com/article/how-social-media-upending-enterprise
I couldn&#8217;t have said it better myself.  This statement is true for both internal and external customers.  Organizations will need to let go of the conversation and be willing to address their constituents in the method of their choice.  Organizations will also [...]]]></description>
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		<title>Retaining workers</title>
		<link>http://www.kmnews.com/2009/01/02/retaining-workers/</link>
		<comments>http://www.kmnews.com/2009/01/02/retaining-workers/#comments</comments>
		<pubDate>Fri, 02 Jan 2009 14:27:57 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[knowledge management]]></category>
		<category><![CDATA[connectedness]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[employee treatment]]></category>
		<category><![CDATA[enterprise social interaction]]></category>
		<category><![CDATA[EQ]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Oraganizational Culture]]></category>
		<category><![CDATA[skilled worker shortage]]></category>

		<guid isPermaLink="false">http://www.kmnews.com/?p=382</guid>
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Retaining mature workers key to holding off job shortages
As I was reading this article (linked above) it struck me that the issues and tactics outlined to retaining mature workers really are the same that are needed to retain less mature (mature = older, less mature = younger).
The five steps outlined are relevant to all workers, [...]]]></description>
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		<title>Personal health-care knowledge</title>
		<link>http://www.kmnews.com/2008/06/13/interesting-healthcare-development/</link>
		<comments>http://www.kmnews.com/2008/06/13/interesting-healthcare-development/#comments</comments>
		<pubDate>Fri, 13 Jun 2008 17:05:59 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Information Management]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Trust]]></category>
		<category><![CDATA[Value Networks]]></category>
		<category><![CDATA[knowledge management]]></category>
		<category><![CDATA[Health Knowledge]]></category>

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How do you go about managing your personal knowledgeÂ as it relates to your health?Â  Tough, isn&#8217;t it.Â  You know what ailments you have or have had but how do you easily articulate that to your physician.Â  How can you really be an informed consumer of health care services when you need to share your health [...]]]></description>
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