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	<title>KM News™ &#187; Business Intelligence</title>
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		<title>Customer Conversations Are Changing</title>
		<link>http://www.kmnews.com/2009/10/02/customer-conversations-are-changing/</link>
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		<pubDate>Fri, 02 Oct 2009 20:26:42 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
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&#8220;The long-held notion that companies control the conversation is being challenged by social media.&#8221;
http://www.fastcompany.com/article/how-social-media-upending-enterprise
I couldn&#8217;t have said it better myself.  This statement is true for both internal and external customers.  Organizations will need to let go of the conversation and be willing to address their constituents in the method of their choice.  Organizations will also [...]]]></description>
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		<title>Very Sad News</title>
		<link>http://www.kmnews.com/2007/12/17/very-sad-news/</link>
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		<pubDate>Mon, 17 Dec 2007 14:36:32 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
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		<description><![CDATA[It is with profound sadness that I report the passing of Dr. Cyril Brookes.]]></description>
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		<title>Understanding What You Know</title>
		<link>http://www.kmnews.com/2007/10/24/understanding-what-you-know/</link>
		<comments>http://www.kmnews.com/2007/10/24/understanding-what-you-know/#comments</comments>
		<pubDate>Wed, 24 Oct 2007 12:33:20 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[BI]]></category>
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Is intuition in business enough?
The Wall Street Journal yesterday (23 October 2007) had an interesting article/interview with Tom Davenport about business intuition vs. business intelligence.Â  The article, Understanding What You Know (subscription may be required) doesn&#8217;t discount intuition, but it more correctly focuses on how organizations are now actively using the data about their business [...]]]></description>
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