Customer Focus Customer Focus


Outside Innovation Fora Inovação

Patricia B. Seybold. Patrícia B. Seybold. Collins 2006, Hardcover, 432 pages, $26.95 Collins 2006, Hardcover, 432 páginas, R $ 26,95


Customers.com Customers.com

Patricia B. Seybold. Patrícia B. Seybold. Crown Business 1998, Hardcover, 384 pages, $29.95 Crown Business 1998, Hardcover, 384 páginas, R $ 29,95


The Customer Revolution A revolução dos clientes

Patricia B. Seybold. Patrícia B. Seybold. Crown Business 2001, Hardcover, 416 pages, $27.50 Crown Business 2001, Hardcover, 416 páginas, R $ 27,50


Net Gain Lucro líquido

John Hagel III. John Hagel III. Harvard Business School Press 1997, Hardcover, 235 pages, $24.95 Harvard Business School Press 1997, Hardcover, 235 páginas, R $ 24,95

Smart Support Smart Support

Jeff Pepper. Jeff Pepper. ServiceWare Inc 1999, Paperback, 118 pages, $8.55 ServiceWare Inc 1999, Paperback, 118 páginas, R $ 8,55

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