Customer Focus


Outside Innovation

Patricia B. Seybold. Collins 2006, Hardcover, 432 pages, $26.95


Customers.com

Patricia B. Seybold. Crown Business 1998, Hardcover, 384 pages, $29.95


The Customer Revolution

Patricia B. Seybold. Crown Business 2001, Hardcover, 416 pages, $27.50


Net Gain

John Hagel III. Harvard Business School Press 1997, Hardcover, 235 pages, $24.95

Smart Support

Jeff Pepper. ServiceWare Inc 1999, Paperback, 118 pages, $8.55

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