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Customer Focus

Groundswell

Charlene Li. Harvard Business School Press 2008, Hardcover, 224 pages, $14.35

Outside Innovation

Patricia B. Seybold. Collins 2006, Hardcover, 432 pages, $6.09

Customers.com

Patricia B. Seybold. Crown Business 1998, Hardcover, 384 pages, $0.95

The Customer Revolution

Patricia B. Seybold. Crown Business 2001, Hardcover, 416 pages, $0.75

Net Gain

John Hagel III. Harvard Business Press 1997, Hardcover, 235 pages, $2.24

Smart Support

Jeff Pepper. ServiceWare Inc 1999, Paperback, 118 pages, $1.54

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