Empower the followers 授权追随者

WSJ: Management Leaders Turn Attention to Followers (subscription may be required)华尔街日报： 管理的领导人把注意力向信徒 （订阅可能需要）

I suppose it is encouraging to see a Harvard lecturer and the Wall Street Journal focusing attention on what many (most?) of us in the KM space have known for ever….that it’s is the little guy, the masses, the worker bees in an organization that make or break that organization.我想，这是令人鼓舞的看到一个哈佛大学讲师和华尔街日报把注意力集中在什么很多（最？ ） ，我们在该公里的空间已经知道以往任何时候都… … 。它的是小人物，贴近群众，工人蜜蜂在一个组织或突破，使该组织。 Can the ‘C’ level staff make an organization successful.可以的' C '水平的工作人员，使一个组织的成功。 No. It’s really the lower-ranking employees in an organization that make it successful or kill it off.号，它的真正的低级别的雇员在一个组织，使之成功，或杀死它关闭。 Keeping the rank-and-file informed can make a company successful, not keeping them informed can kill.保持员佐级告知可以使一家公司的成功，而不是使他们知情可以杀死。

This is true for every aspect of an organization; from sales, to customer service.这才是真正的在各个方面对一个组织;从销售，客户服务。 If organizational change is to happen the lower ranking staff need to be informed and enabled so that change can be made.如果组织变革是发生在低层的工作人员需要通知并启用，使变化可以作出。 Without staff buy-in organizations will not be successful.没有人员购买-在组织就不会成功。 Sure, the sheer inertia of large organizations keep them going but eventually things become so tangled, the staff so demoralized that a wall is hit and success becomes failure.当然，纯粹是惯性的大型组织，让他们去，但最终事情变得如此纠缠不清，工作人员士气低落，所以，一个墙击中并取得成功，成为失败的。